Good morning, and welcome to another motivational Monday. My name is Matthew Hodge, executive vice president here at LPT Realty, and I am joined today by Robert Palmer founder and CEO who is in his final week at Yellowstone Club, in Montana, before he comes back to Florida for Grand Prix next week. So, looking forward to seeing you back in person again, brother. It's been a couple of months. We've done all full meetings. So how's how are you doing this weekend, man? How how was your weekend? I've been working hard. Yeah. I know. In the final touches on all the new we're gonna be releasing at Grand Prairie. It's been it's been a grind the last couple of weeks. I got, you know, I definitely did not come out here and go on vacation. I came out here to work twice as hard, I think, but it that's been great. I'm super excited about getting home. I'm really excited about Grand Prix. We've got just such amazing things, planned for release and It's exciting, man. You know, watching watching this journey of LPT realty going from, you know, concept and idea and just a model and now, you know, the growth and and and the successes we're seeing agents having and, you know, developing new tools. And look, and it's a journey. Right? We're not perfect. We're never gonna be perfect, but we wanna get better each and every day. And, you know, we're focused on that the executive level, listening to our agents, seeing where we need to fill holes as we grow. And and really trying to balance too the speed at which we're growing with making sure we continue to add great support. That's part of why we're holding back states. We are adding new states because we do need to grow, but we're doing it at the right pace in the right way. And it's just, again, man, I said this before. I'll say it again. Like, I feel like this was the company I was born to build and lead. And I wake up every day more excited than I had in probably a decade before LPT Realty in a It's so fulfilling for me. I love connecting with each every one of you guys. I love the family that we've created here, the culture, and we're just getting started. You know, two years old, there is so much on the horizon for us. You know, we're out here punching way above our weight competing with companies that have been in business, you know, five times as long as we have seven times as long as we'd have And, you know, I love it. But, again, we it would be nothing without you guys. You know, your belief in us, your trust in us, your trust in the model, know, that little bit of grace you give us when we when we do have growing pains or issues, and, you know, we're very focused here on on making sure that we build something that is revolutionary. And, you know, we started with a great model, but the great model isn't enough, and we recognize that. And a lot of things we're gonna release at Grand Prix that we've been working on you know, since since really August, is exciting. So, yeah, man. I'm good. Last, last motivation Monday before Grand Prix. Next week, we'll have motivation Tuesday, or motivation Monday on Tuesday, whatever we're calling it, because it'll be live from the Grand Pre stage so that those of you who are unable to attend in person, can still, you know, could still get an idea. A lot of the big announcements we're gonna make during that motivation Monday on Tuesday window live from the the stage at the Mahaffy. So really exciting, man. And, we just keep plugging along. You know, we're we're the tough market, you know, the this market has been tougher, I think, than anyone expected. And, and, look, that doesn't mean you can't find successes because We see agents winning each and every day. We see agents getting out there, you know, using the tools, finding those successes, but at the same time too, the overall market is a struggle. And transaction count is down, and we thought interest rates were going to to finally cooperate, and and then they started going back the other direction. You know, Fed meeting last week. We're gonna talk about that this morning and kinda where where we think interest rates are gonna land. But, you know, just in spite of all these negative factors and headwinds that we've been facing. We've come together to build something amazing, and no one will ever be able to take that away from us. No one will ever be able to take away the fact that we launched and built such an amazing, you know, powerful forward thinking fast growing brokerage in what was the worst real estate market in decades and that we overcame those headwinds we became the mountain and we won together. And that's that's our story. And our story is still being written, and we haven't won yet. We're winning every day, but we haven't won yet. And we'll continue to push on to this goal because we are going to build the absolute most amazing real estate brokerage in the country, in the world, and we just gotta keep pushing forward together. That's right, man. Well, so if your first time joining motivational Monday, I wanna kind of, take a quick step. He he talked about the fed meeting last week. And so, there's a lot of people who don't understand necessarily how that correlates to what happens in our market. Right? The biggest indicator in layman's term is like, hey, that kind of dictates what's happening on the interest rate or the ten year, which ultimately drives what's happens, when people purchase, interest rates So could you just give us a quick breakdown of why we look at that information and then break down what we heard last week? Yeah. So the interesting thing is, so what the Fed controls is short term borrowing. So how much can banks borrow from the Fed overnight? That's what their target rate is all about. And so when when mortgage rates are set, Mortgage companies are having to forecast out. Hey. What are rates gonna be? Seven years from now, ten years from now, five years from now? Because when someone gets a thirty year fixed rate mortgage, they actually they could keep that mortgage for the whole thirty years. And now the the bond investor is trying to guess what interest rates are thirty years from now. We know that most people don't keep alone that long. Yeah. Most people, they're gonna refinance. They're going to move to a new house. So really that seven to ten year window is where most people are looking, which is why the ten year treasury market drives mortgage rates, so much because there's a there's a similarity there in the duration of how long the the rate will actually be in effect because that's what the investor has to consider. And so if you think about this, the Fed has not moved rates in in months. I mean, it's been, you know, I think what the last fed meeting where they moved rates was maybe September, October. But our mortgage rates gone crazy since then. Right? We've seen rates go all the way up into the eights. We've seen rates come down into potentially high fives at the end of the year. And now we're back sitting in that low seven range. And what it is is it's all about people guessing when the Fed is going to start lowering their rates. Right? Because again, the mortgage rate has to be for seven years or ten years or all the way up to thirty years, but how many more months the Fed is going to keep their rates high is dictating what those mortgage rates are going to be? And so toward the end of the year, there were people talking about six fed rate cuts in in twenty twenty four, five fed rate cuts in twenty twenty four, which would have dropped the Fed rate dramatically. And so guess what? Mortgage rates went down in anticipation of those cuts. Well, now it looks like those cuts are not coming. So inflation data turned around. We've talked about this a lot here on motivation Monday. The Fed is really being driven by inflation data. That is their primary focus. It's not necessarily jobs, job creation, which is part of their dual mandate. Right now, it is purely focused on inflation. And so we've now seen a handful of inflation reports come in hotter, higher, worse inflation than what the Fed expected. And so now the speculation is that the Fed is not going to cut rates five or six times. Some people are afraid the Fed may not even cut rates three or two times in twenty twenty four. There's a small group of people that believe the Fed may not cut rates at all in twenty twenty four. And all of those decisions are going to be very much dependent on the inflation data. So we're gonna continue to watch the inflation data. What's happening to prices at the manufacturing level where manufacturers are buying goods to build final products. What's happening to the actual prices to the consumer? All of these things put inflationary pressure, and the biggest problem we have is housing. Housing continues to put inflationary pressure on the system because while we have limited inventory, we did see some increase in inventory in January. But overall, we're still sitting on, by historic levels, limited inventory, So home prices keep going up, and that puts more inflationary pressure on the Fed. So that's where we sit. And so, again, we're gonna watch this inflation data if it comes in hotter, then the Fed's gonna wait longer to raise. If inflation suddenly turns back around, then we're gonna see cuts. This really has been one of the most difficult departments or difficult kind of economies or, you know, situations in my career to try to predict or try to see what's happening because it has been it's been, playing ping pong. I mean, we really thought, you know, I think I we have thought we were through the the raising cycle, like, six times now. And and what they've been dubbed inside the industry is is fed head fakes. You know, the fed keeps head faking, making us think they're gonna do something, and then they don't. And so it was, you know, a lot of people predicted that in in December, that was the final move, and this was not a head fake. And guess what? Now here we are back again with the ten years sitting higher, mortgage rates sitting higher. And so why is all this important to us? One, you know, you're gonna have consumers who may wanna try to sit on the sidelines because they're waiting for rates to come down. And and it is it is frustrating for people who maybe got preapproved in late December when rates were really good. And now all of a sudden, they're trying to go under contract in, you know, say, into February, beginning of March, and rates are higher, and there's a surprise there. Some people may not qualify anymore. Some people may just not like the payment. You've got home sellers who maybe put their home on the market thinking they could buy the next house at what they consider a reasonable rate, and now all of a sudden they can't. So again, we just we want you guys to be aware of what's going on here. For you to understand how to talk about it, because being able to educate your consumers, while we don't know the future, and we can't predict what's going to happen, being able to educate consumers on what's happening, what's driving these trends. It's not just pure chaos, it is being driven by data. The data is just very much based in inflation. And and so we just have this this weird economy right now where inflation continues to to kinda stay a little hotter. The jobs market continues to stay hot, but then at the same time, we're reading about all these layoffs and big companies that are downsizing. And and so it's almost like the two sides of this economy, and the Fed has a really tough job to try to kinda thread that needle because they've they've gotta get it just right. Because if if they raise rates too much, they can do serious long term damage to the economy and drive us into a long deep recession. If they cut rates too soon. Inflation can get back out of control again, and then they'll have to raise rates to a level to really destroy the economy. So, I don't, you know, I I have a lot of sympathy for those guys trying to figure it out each and every day. We continue to watch them. Really nothing super telling in the last fed meeting minutes, just that they will continue to watch the data. And we are data dependent right now. So trust me, every time there's an inflation report coming out, I'm up out here at six thirty AM mountain time, you know, watching those releases. They're mostly at eight thirty AM and, and and trying to put us in the best position to to react. That's right. And, you know, I think you touched on a lot of key points, which is one, it gives us the understanding of what's happening and the information that we can look at ourselves to try to say, hey, I'm gonna be predict and and make some decisions inside of your business, and you have that conversation with your clients and your, you know, and the and the buyers, that you serve but also to be thinking about the fact that, you know, there are a lot of pressures that we are not used to seeing. And, you know, that makes it a different a different And so continue to learn from each other, continue to find out best practices, continue to find out what's happening or what your peers are doing to be successful to get over this hump because it is a different type of market than we probably most people in real estate have experienced or at least remember experiencing. And you know, and I saw in the comments some someone said, hey, this is my first year. It's tough. Yeah. It's been tough for a lot of people, even establish agents. And so that's why we continue to think about, you know, what are the tools that we can put in right now? What is the brokerage responsibility to continue to help you, in this environment as a shared responsibility. We all went together. And so I kinda wanna turn it over to some of the state expansion pieces in the in the departments that are expanding with inside of LPT to help this particular thing for people who are having issues plugging in, for people who don't understand coming here to motivational Monday to in this or plugging into real estate first Friday to understand how they can make it through and get tips and tricks on how to to make it through this environment. There's a lot there that, you know, people miss, tools that are available. So, if you could walk us through some of those new changes that are happening from the state expansion and and the departments that we've got here at that are that are moving forward. Yeah. So in light of all these headwinds, you know, in light of kind of the market being against us, we do we do still expect a busy ring buying season. You know, we we are seeing early indicators, like, transaction count is still picking up, not as hot as it would have been. I mean, honestly, I think if rates had stayed low, we might have seen, like, a boom this this spring. We're still gonna see a big pickup. I mean, it's just the seasonality. More homes came on the market in January, more buyers are coming on the market. They're gonna get into March, April, May, closing pattern. But even and that's in that's in spider rates. Like, if rates had stayed low, we really could have seen a boom, and that boom is coming. We're gonna have our time together, and it's gonna be amazing. And that's when I think we're all really gonna shine. And so we've just gotta we gotta stay focused and and keep doing the hard work until then. Yeah. We, you know, obviously, we're continuing to grow. We announced, I guess, in January that we were gonna open up some new states in q one. You know, we added Arizona, and, what else? We added Arizona, and we added West Virginia. Now we've got a couple more states opening up. So today, we're actually, announcing an update on the state expansion, a new region, and a new regional director, and then also, two new departments that we're creating And while these departments were are being created in response to what we've seen as we've we've tried to grow and gotten into some new states where maybe there are different guidelines or different rules You know, again, we're we're very much maybe slanted toward Florida law, and we're trying to fix that. And we're very actively trying to fix that. So some new departments we're putting in place to be more proactive when it comes to making sure that, we have those guidelines and things in place as we move into new states, but then also to help agents in those new states, and in all states have an easier transition period, and then also, some of the payment dynamics, the way commissions get paid in some of these new states is dramatically different than Florida. So jump right into it. We can go on to the next slide. So, first off, we're announcing a new region, region six. In this region six will launch right after Grand Prix with the opening of the state of Georgia. We've had a lot of questions about Georgia and Georgia will be opening up, in the next two weeks, probably right after Grand Pre. And then, also, we are combining Georgia and Tennessee together. So where Tennessee was previously in region one, along with Florida, we're moving it into this new region six, which we made up of Georgia and Tennessee and led by, new amazing regional director, Sarah Freud. Next slide. So Sarah joins us she was in leadership at Compass for seven years. You know, Compass, very luxury, focused, tech forward brokerage, She, was their state managing broker for Georgia. She was also a compliance broker and also in finance management. So very diverse skill set across her seven years in leadership at Compass, brings a really dynamic, resume, great personality, very much alignment with what we're trying to build here at LPT realty. And excited to to have Georgia launching under her leadership and then also the new expansion to region six, which will include both Tennessee and Georgia. So give a big welcome to to Sarah. I think I think she's been with us about a week now, hitting the ground running. We did a lot of the pre set up for her in Georgia, so we should be good to to launch in the next two weeks and excited to to get those Georgia agents on. Again, if you have agents in Georgia, they're in LPT, they can go ahead and sign their ICA now and just wait to onboard in a couple of weeks when we join so they can lock in those those early adopter benefits. It'll be eligible for Georgia. But, yeah, Welcome, Sarah, really excited to have, you joining the team. Next slide. Alright. And then a couple of new departments we're creating. So first one is what we're calling our commission concierge department. So as we have expanded into new states, where CDAs are not allowed, we found that there are more gaps and more more ways for things to get off the tracks. And as you guys know, I say this a lot, never gonna be perfect here, but what I want us to be known for is that when there is a problem, how do we get how do we get the cart back on the tracks as as fast as possible? How do we react in a way so that when there is a problem, there is a mistake, there is a missing check that the title company mailed to the wrong place or didn't wire in time or whatever those situations are, How do we recover faster than any other brokerage to still make sure the agent has an amazing, experience with us? And and So, you know, what we've seen is this very different experience. If you're in a state where we have a CDA or DAs, disbursement authorizations allowed, And for those of you in states where that is not allowed, what this means is we as the brokerage can actually tell, we can tell the title company, hey, write the check directly to the agent. So the the however much the commission is, you're gonna write this much directly to the agent. You can hand them their check at the closing table or mail their check directly to them. And then send the balance of the funds back to LPT. In certain states, that is not allowed. Anywhere it is allowed, we embrace it. We wanna get you your money as quickly as possible. In other states, the money has to come back to the brokerage first. We have to process those funds, and then we have to send them back out to the agent. Once we have the funds and we know we have the funds, we get them out very quickly. Same day, twenty four hours. We are not here to sit on people's money, but what we find happens is sometimes those checks get missing somewhere in the middle. The title company mailed them to us, or the the agent thought the title company wired, but instead the title company, mailed it in. And again, these these problems are very specific to what we call single check states where they have to send one check back to us. They can't do the split checks to us and the agent or a non da state, lot of different names for it. And so what we recognize is while ninety, ninety five percent of our transactions are paid perfectly and on time, I wanna make sure that we sell at that five percent or that ten percent because, again, we want every agent to have an amazing experience. And so this new commission concierge department is going to be there to provide Conteriors level service for the distribution of agent commissions, troubleshoot and assist agents with any issues, and they're gonna have a heavy focus on the non GA states. Now again, they will help in any state but what really drove the need for this is the non GA states or the single check states. Okay? And so while right now, we're very reactive. Right? So you you go and you deposit your check, and you submit a ticket, and then we do our job. The commission concierge department is is there to be more proactive. They're going to be watching for saying, hey, we see we have these closings happening, but no money showed up yet. Let's be proactive. Let's maybe reach out to the title company, reach out to the agent. Or say, hey, we have a deposit in one of our bank accounts, but no ticket has been submitted yet. We can't tell exactly who's closing it is because we're looking at the check. And there's no address on it or there's a file number on it that doesn't match our file number. And then this commission concierge department will then proactively go out to try to figure out who's closing that may be because, again, we wanna help you get paid as quickly as possible. Again, ninety, ninety five percent of our transactions, no complaints. Everything is great. Our team does a great job, but that's not good enough, right, that five or ten percent of transactions that are falling through the cracks. Again, are there some miscommunication with the title company the new commission concierge department, which we're promoting, Lindsey Graham to run. She's now our assistant vice president of commission concierge. Lindsay has been with us maybe a year now. I don't wanna get that wrong. Lindsey's been with us for a while. I've done an amazing job on the compliance side. We're promoting her over to run this new commission concierge department. And really excited about that and just having a group that is solely focused on making sure that we fix those little misses Again, this is a big part of who we are and who we wanna continue to be here at LBT Realty. So while this this department creation was driven by the state expansion, it will be available to all agents. So, you know, if you're in Florida, which is a CDA state, but maybe you have a new construction closing with one of the builders title companies who won't do a CDA, the commission concierge is still going to jump in there to help you get through that because we do wanna make sure that you get paid as absolutely quickly as possible. We are not here to sit on your money. So that's the That is the commission concierge Department. Again, both these new departments are what I would call more proactive, where traditionally most of ours is React Right? We're waiting for you to tell us there's a problem. We're waiting for you to submit a ticket so then we can react where now we're looking at adding some of these new proactive departments. And a lot of this is driven by lessons we've learned as we've expanded into all these new states. You know, if you think, you know, six months ago, we were only in seven states and we're about to be in twenty five. And so we've learned a lot of lessons over those six months. And my commitment to you all is as we see those holes, as we see those gaps, we will always adapt. We will modify. We will change. We will put the right tools in place so that we can make sure all agents continue to have an amazing experience. So That's our commission concierge department. Everybody, I saw live in the chat already, but give Lindsey a big congrats and a big round of applause. We're excited to to have her in this new role. And our next slide, so another new department that we saw happen. It it's interesting as we've gone into new states, and we've gotten further away from kind of the nucleus of Florida. I think a lot of things that maybe just, organically happened as people were closer to home or, they were catching more of our communication and and saying more about LPT as we've gotten further and further away we've seen, you know, cracks or issues where we need more, again, proactive communication. And so our initial philosophy for onboarding is, hey, agents sign their ICA agents, you know, are they gonna get a welcome email that has all their usernames and passwords? And then from there, we really left to the agent to decide how involved they wanted us to be in their, their transition process. For a lot of agents, they're like, Hey, I got my usernames and passwords. I've been using dot for a decade. I've been using lofty. I don't need any help. Glad to be, you know, happy to be here. I'm good. You know, other agents, they'll go and they'll they'll sign up and they'll take new agent orientation. They'll submit a few support tickets early on asking for help. They'll take some chime classes. They'll take some dot loop classes, and they'll get in the swing, and then they have a great experience. What we found is, again, there there's a number of agents that they need us to be more proactive. They need us to reach out to them and make sure they're aware of these resources, you know, aware of all the things that are available to them. And so this new new agent success and engagement department, which is not focused on new as a new to real estate, It's focused on new as in new to LPT. So the purpose of this department is to assist agents with their transition to LPT realty Alright. Now the this does not replace the onboarding department. This does not replace the current, orientation. This is something brand new that's going to take a proactive outreach approach to agents during that transition period, and then they'll work closely with the existing boards departments. And the existing onboarding departments, for a smooth transition. So Britney, who we just hired about, I think about two weeks ago, to run this department, joined us from side She ran all of onboarding, and and this basically this very much same role at Side. Side is a much smaller, more boutique, hands on brokerage, So she has more experience with that kind of higher touch level of new agent success and engagement as people are transitioning into LPT realty. And so our our vision for this is that, first of all, Britney's creating kind of a new agent questionnaire. So when a new agent does join LPT, Again, onboarding will continue to happen as normally, but they'll receive a questionnaire from Britney's department that says, hey, what level of help do you need? Do you want a super hands on onboarding process and and new agent engagement process, or are you, like, are you self sufficient and ready to go? And so if the agent sends that back in and says, hey, I'm fine. I'm I'm a lofty pro. I'm a dot lube pro. Everything's good, then, you know, Britney's department may still send a text message here and there and be soft touch, but again, we're not trying to be too intrusive. On the flip side, if the agents like, Hey, they flip that meter all the way to the other side. I need all the help I can get. Please help me, you know, then Britney's department is going to be much more proactive in reaching out, making phone calls, setting scheduled check ins to make sure that agent is getting through the process of being onboarded, going through orientation and figuring out the new LPT systems. Now if an agent does not fill out the questionnaire, they're going to automatically go to the super high touch. Because we see that happen a lot. For whatever reason, you know, communications we're sending to an agent are not reaching them. They're going into their spam folder. Maybe we have a wrong digit and a phone number. Whatever it is, like, we can't reach this agent and they're not reaching out to us and so they're feeling lost. And so if an agent doesn't return that initial questionnaire, going to automatically go to the super high touch new agent engagement, you know, level because that is a that's an indicator to us that maybe they're not they're not engaging or we're not communicating with them in the right way, then we need to solve for that. And so again, Britney's department is purely focused on making sure, right, this is not an onboarding department. This is not the orientation department. This is not the department setting up boards. This department is purely there again to catch that ten percent of agents, maybe or fifteen percent of agents who are not engaging and finding success with our current systems. And so new agent transitions and joins, you know, someone from Britney's department reaches out, And they're like, hey, no, I'm good. Great. Then they're not gonna probably hear from the new agent success department. Maybe six months later, there's a little warm check-in. We're on the flip side of when they reach out, the agent's like, hey, yeah, I'm lost I need help, then this department is there to really give that person a much different experience. And what we found is, again, eighty five, ninety percent of our agents like the the hands off kind of current flow that we have, but we can't leave that ten or fifteen percent behind. And as we've grown into new states, I think we've seen that number get a little bigger. Again, for whatever reason, and I have tried to crack this, right? Like, why is it different in, you know, another state? Why why is it different in Maryland than is in Florida. And and while we have not been able to solve for that, we recognize that there is a difference and that we need to be aware of that And so, again, this department will focus on all states. So Florida agents will get it as well. What we see is the percentage of agents who need this extra level of hand holding seems to be higher as we get into newer states. And maybe it's because the states are just new. And so there's really no one there that knows the LPT inter workings where like in Florida, we have you know, over four thousand people who already know the inner workings where, you know, you go to a new state and agent number one is really kinda on their own for that state specific issues. And that's where Britney's department is gonna come in. The other thing is I mentioned this earlier on the call, there are things that we maybe get wrong in a new state. And and so one of the decisions I made is is this this new agent success department actually rolls up through global comp or through enterprise compliance. Because one of the things I want Britney to be able to quickly do as she's interacting with Cindy, who runs that group, is if we are misinterpreting a state law or if we are applying a Florida law to a state where it doesn't belong, that she can quickly work with enterprise compliance to figure that out and get that solved. Because as we're talking to new agents, you're our best level of feedback. Right? Agent number one in a new state is the best person to tell us, hey, my state doesn't have that rule. I think this is something left over from the Florida days because while we try to get that out, right? We've tried to figure out, alright, don't go apply Florida law to you know, it's a Michigan or Florida law to Texas. Sometimes we miss things. Right? We think it's a a a federal law, but it's really a Florida thing. And so as Britney's team is getting that feedback from agents, they're going to be able to work directly with Cindy, who runs enterprise compliance in that department to get those things solved so that we can make the procedural changes. We can work with the state broker. Right? We've got this kinda this group together. You've got your state broker and regional manager. You've got the the enterprise compliance group, which now has this new agent success and engagement department, and everybody working together to make sure that as we are expanding in the new states, that we're getting it right, that we're giving agents the right information, setting them up for success, and then also Britney's group actively reaching out to agents who are in that ten to fifteen percent who are falling through the cracks that we can make sure that that that they're getting the extra help they need, the extra hand holding they need to have a successful journey here at LPT Realty. So, again, you know, we we started building this department out a couple of weeks ago. Britney's been getting up to speed on training. You know, I would really say both of these departments will be fully launched after Grand Prix. Right? We're we're eight days away from Grand Prix. It's gonna be hard to get anything new out of the ground over the next eight days. I wanted to go and announce them today, though, because I don't want these to get overshadowed by all the other announcements we're making at Grand Prix. Like, these I think these are very critical. You know, new region, opening Georgia, these two great new proactive departments that we're adding as we continue to grow and expand here at LPT Realty. I wanted them to be the focus of today's motivation Monday because while they are amazing, they are going to get lost in all the other amazingness that we're gonna be announcing at Grand Prix next week. So we wanted to go ahead and get those out today, you know, week before Grand Prix. We're gonna talk about them more at Grand Prix. We're gonna talk about how some of the new software and the new connect that we're on that we're unveiling at Grand Prix we'll be able to support these departments even further, as we add these community features to the software, which I'm super excited about. But, again, wanted to get this out in front of everybody. Expect additional announcements about this at Grand Prix, and then expect to see these two departments really taking effect, in the weeks immediately following Grand Prix. Yeah. And so I know that, we are going to be launching the departments fully in the next couple of weeks. I've saw a lot of questions and people asking how to contact what's the best method since the department technically is, probably launching in the next two weeks or so? Yeah. So if if you submit a ticket, and while we don't have a dedicated bucket yet, we will. I mean, you can submit a general support ticket and say, hey, you know, please assign this ticket over to commission concierge or, hey, please assign this ticket over to a new agent success. They're gonna be proactively looking for those tickets. So, you know, what what we're doing internally is we're telling the support team, like, hey, if a ticket comes in now and if someone asking about their commission check, then reassign that ticket over to the commission concierge department. Or, you know, on the on the the new agent success side, it's a little different because usually what we see is the agent isn't the one that's gonna reach out to us. To say, hey, I need help. Because if if an agent submits a ticket right now and says, hey, I need help, we'll give them help. So I think maybe what you can do is if you see another agent struggling who you think could use help, you could submit a ticket to regular support and say, hey, I feel like, you know, Jane Doe over here is having, you know, some struggles. Can you please connect her with Britney's department? You can just run that into the negative the the regular support group until we get these new dedicated tickets out and everything. Again, the fully launched these right after Grand Pre, but we wanna do some today because the the next two weeks for this brokerage are gonna be absolutely insane. You guys do not underestimate what what is coming in the next two weeks for this brokerage. It's it's going to be absolutely insane. And I didn't want these announcements to get lost in the wave of of much bigger larger strategic long term things we're gonna be talking about because these are very critical improvements we're making. And so I wanted them to be the focus of today, even though they're not fully launching, but Both both are here. Both have started in these roles. Both are actively building out the departments. We're a couple weeks into this process. So, yes, they they are here to help today, but we're gonna formally announce the process in the next couple of weeks. Awesome. Awesome. Okay. Well, you talked a lot about Grand Prix. We're getting close to time. So Let's finish with Grand Prix coming up next week. First thought motivational Monday will be on Tuesday, first day of conference. I know that we wanna continue to to repeat that so that people aren't searching for it on Monday. But, conference next week, we've been talking about it for, I don't know, for months now, and we are just about a week away, excited to see everybody in person again. But, what should we be thinking about going into next week for Grand Prix? I think we've got a couple slides. Yeah. So Matt Levy put together some slides for us. So again, registration Monday, four PM. If you get in Monday afternoon, you can register on Monday. If you're coming in early Tuesday morning, try to get there early, we're gonna we're gonna hit it hard probably around nine zero five, nine ten. You know, we wanna start promptly. I'm gonna take the main stage pretty early there. Like, the there's gonna be a lot of hard hitting material and announcements, happening right on time. And then we're gonna roll into motivation Monday at ten. By ten o'clock, we're gonna be getting into the really meaty stuff. So try to make sure you're in your seats on time around nine AM on that Tuesday morning. And then, again, we'll we'll go into the community sessions, which are mostly agent led, a really exciting content. We've got some amazing agents that are that are coming to pour into each other. Is, again, gonna be a big part of the foundation of the next version of Connect that we're gonna talk about that the conference has been modeled after. And then Wednesday morning, we flip it. We off first thing in the morning with the community sessions, and then we'll be back on the main stage at three PM. So, again, whether you're getting at four o'clock or getting for that eight AM registration, but do whatever you can to try to be in your seat in the Mahaffy theater by nine AM for the opening sessions on Tuesday, the fifth. Next slide, think we've got some helpful hints, for Matt on, yeah, couple things to know. It it can get cold. If you get cold easily, bring a a jacket or a sweatshirt, you know, they keep the theater a a little chilly. Again, there's gonna be a lot of people in there. We're comfortable shoes. There is a decent amount of walking back and forth. Between the main stage theater, and the the conference hotel across the street, beyond time, a lot of things you don't wanna miss. And then some sessions will be available through Zoom. And then the sessions that are not available through Zoom will be recorded, for the most part, and then those will be released, for you to watch later. And so the the couple couple main things will be live on Zoom. Other content, you'll be able to consume after the fact, recordings inside of of either current connect, and then eventually new connect when we get that rolled out after we we show you guys all the amazing stuff we have in the works, at Grand Prix. Do I have any more slides on that, Davey, or is that it? That's it. That is it. Tickets tickets are still available at shop dot l p t dot com. Really excited to see everybody is this is fine, man. Second annual conference. We're gonna celebrate our growth. We're gonna celebrate our our two years in business. We're gonna celebrate all the milestones that we've chief together and and really have so much exciting stuff on the horizon. We've we've put a lot of a lot of blood sweat and tears and and hard work and heartache into getting this prepared because, again, my my vision for LPT Realty is is so much beyond where we sit today. And as amazing as we are today, we know we can get better. We know we will get better. We will have better technology, better systems. You know, we are so far ahead of the curve as a two year old brokerage, but that doesn't mean we get to sit back and take a break. We don't get to sit back and say, oh, we're seven years ahead of the competition. Let me go take three years off, and then we'll come back with some innovation. We're gonna continue to drive this model forward. We're gonna continue to drive this brokerage forward so that it can be the platform that each and every one of you deserves. And that is the absolute ultimate platform for you to have success in your real estate business. Build those connections inside of this cloud brokerage continue to push your business forward have the support and transparency that you needed every turn, and that's what I'm committed to. And that's what we are building. And again, it it's not easy. It's not it's as much as I want it to all be perfect tomorrow, like that's not realistic and we'll never make that claim. We will always push things forward and we will always react and respond and always try to be ahead of things with you guys. And I I think we've shown that over the last two years, and we will continue to show it. But the next two weeks are going to be monumental, in the growth arc of this company as we roll out something that is just it's really gonna change the entire industry. I mean, we we changed the industry when we launched, and we're about to change the industry again. And I think this one this one is special to me because this was not a place where we thought we would make a change, not a place where I thought we would leave our mark. You know, obviously, when we built this new hybrid model and developed hybrid share, and develop the tool comp plan and agent choice and all those things. I knew that was going to leave a massive mark on the real estate industry. The original launch of listing power tools back in two thousand sixteen, I knew that was going to leave a mark on the industry. The things we're gonna unveil in the next two weeks are not things I ever thought we would play in. They are not spaces I ever thought we would excel in, but they are going to take LPT realty to the next level, and it's gonna be amazing to watch and be a part of. Awesome, man. We're looking forward to hearing those announcements. Of course, I've been seeing things behind the scenes, and I'm, very proud of you that you've kept most of it in because I usually leak stuff. But yeah, looking forward to it next week. So any final words, as we are, starting our week. Now guys, just start your engines. Get ready for next week. A lot of you on Tuesday. We'll see all of you back here on motivation Monday on Tuesday. Excited to see and meet a lot of you in person. And, again, just buckle up. It's it is very fitting that this is happening inside of an Indi Car and around an Indi Car race because you gotta buckle up for the exciting stuff and the momentum that LPT is going to carry out of this conference Awesome. Great day, everybody.